By Hajo A. Reijers (eds.)
The motivation at the back of the notion of this monograph used to be to improve clinical wisdom concerning the layout and keep an eye on of workflow strategies. A workflow pr- ess (or workflow for brief) is a selected kind of enterprise strategy, a manner of or- nizing paintings and assets. Workflows are mostly stumbled on inside of huge admin- trative businesses comparable to banks, insurance firms, and governmental businesses. accomplishing the initiatives of a workflow in a specific order is needed to address one form of case. Examples of circumstances are loan functions, purchaser court cases, and claims for unemployment merits. A workflow utilized in dealing with loan purposes may possibly comprise projects for recording the applying, specifying a personal loan suggestion, and approving the ultimate coverage. The monograph concentrates on 4 workflow-related matters in the sector of commercial approach administration; the sector of designing and controlling enterprise methods. the 1st factor is how workflows could be appropriately modeled. Workflow mod- ing is an essential task to help any reasoning approximately workflows. Diff- ent reasons of workflow modeling might be distinct, akin to process ena- ment by way of Workflow administration platforms, wisdom administration, costing, and budgeting. the focal point of workflow modeling during this monograph is (a) to aid simulation and research of workflows and (b) to specify a brand new workflow layout. the most formalism used for the modeling of workflows is the Petri internet. Many - isting notions to outline numerous correct houses were followed, corresponding to the workflow web and the stability notion.
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Additional info for Design and Control of Workflow Processes: Business Process Management for the Service Industry
A model that is used for the simulation of a workflow will incorporate the interaction behavior of a client, although this will be left out in a workflow enactment model where real clients place orders, respond to inquiries, etc. Finally, the level of detail of a model that is used to communicate a change in a workflow will not necessarily incorporate financial information, although this is a must for a model that is used for ABC costing. Within this monograph, we clearly focus on workflow modeling (a) to support the purposes of simulation and analysis and (b) as a means of documenting a BPR design.
If attractive analysis theories or techniques exist that can be used within the analysis purpose of the workflow process, a modeling technique that corresponds with the analysis framework is clearly advantageous. Van der Aalst (1996) and Oberweis et al. (1997) identify the existence of theoretically proven analysis techniques as one of the main reasons for selecting a corresponding modeling technique. Merz et al. (1995) also name the possibility to carry out simulations and verifications on a workflow model as a benefit for its modeling technique.
1 Case Component The case component in a workflow model describes which cases exist, how new cases are created and what each case looks like. 4). Most of the time, a workflow is capable to process one type of case; between each case slight variations may exist in their properties. The case component addresses what is to be handled by the workflow. Within the Mobile framework, the case component is absent. This can be explained by the fact that a WfMS does not need a component to create cases, as this is performed by its environment.
Design and Control of Workflow Processes: Business Process Management for the Service Industry by Hajo A. Reijers (eds.)